Shoreline Music • Contact

Guitarists
Muriel Anderson
Pierre Bensusan
Howard Emerson
Jaquie Gipson
Dougie MacLean
Franco Morone
The Waybacks

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If you have a general question about shipping, billing, returns, pickups, preamps, guitars or just about anything else related to our store, it's likely that its answer is found on our FAQ page. Checking there first is usually the fastest way to get an answer to your question. If, after checking the FAQ, you still find your question unanswered, then please feel free to contact us. Here's how you can reach the store:

Hours	9:30-2:00 (MDT) Mon. - Fri.* Closed Saturday and Sunday.	Click here for more Durango pictures
Phone	888-687-4221 or 970-375-7623
Mailing Address	PO Box 2710 Durango, CO 81302-2710
Orders	Everything on our website can be ordered online (the ordering section is at the bottom of each product page) or with a phone call.
Mailing List Signup	In order to sign up for our email list, please give us your address:

To contact us for anything other than mailing list signup, please provide your information in the form fields below (boldface fields are required).

• I strongly recommend using this form instead of regular email to contact our store, since regular email is increasingly subject to all sorts of electronic roadblocks. This recommendation holds even if you have corresponded with our store before.

• Please make sure your reply address is not a Hotmail, MSN, AOL, or Comcast address. For some reason, these services are particularly aggressive about spamfiltering and deleting our emails. If you give us a Hotmail or MSN or AOL or Comcast reply address, it is likely you will not see our reply in your Inbox, if at all. I don't recommend Earthlink, either. We get lots and lots of "I'm sorry for this automatic reply" emails from Earthlink's spamfiltering service. However, Gmail and Yahoo mail seem to be fine, as do most other smaller ISPs and webhosts.

Name
E-Mail	(not AOL, Hotmail, or Comcast)
Order Number
Message Subject

Your message:

* I know it's odd that our shop appears to shut down early in the afternoon. It's not that we're closed for business; rather, we just can't answer the phone after 2 pm. That's because at 2:00 (even earlier on Mondays) we begin downloading, processing, printing, packing, and shipping orders, and sending out shipment notifications. We've been doing things this way for over a decade, but lower order volume in the past gave us a little bit of leeway to answer the phone in between packing orders. However, given our current order volume (thousands of orders a month), this just isn't possible anymore, so I decided to make the situation clearer for the customers trying to call us.